Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-powered-delivery-route-planning.livebursts.com (hereinafter referred to as “AI-powered delivery route planning” or “we,” “us,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy details our practices regarding the collection, storage, access, and handling of personal information in adherence to various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA) and similar laws in Colorado, Utah, Connecticut, Virginia, South Africa, etc.

Scope

This policy applies to all aspects of our online presence, including our website, mobile applications, online services, and products offered through these platforms. Please be aware that this policy does not extend to third-party websites, applications, or services accessible through links on our site. These external entities have their own privacy policies governing data collection and usage.

Processing Activities

This policy outlines our practices when:

  1. You use our applications and services as an authorized user.
  2. You visit any of our websites linked to this Privacy Policy.
  3. You engage with us through communications, including emails, newsletters, phone calls, or text messages.

Personal Data Collection

We collect various categories of personal data to enhance your experience and provide our services:

  • Account Information: Details related to your user account, such as username, email address, and registration date.
  • Payment Information: Data required for processing transactions, including cardholder name, card number, expiration dates, and CVV/CVC codes.
  • Financial Information: Records of financial transactions, purchase history, and billing addresses.
  • Purchase Information: Details about products or services you have purchased from us.
  • Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device tokens, and advertising IDs.
  • Location Data: Geographic coordinates and location-based services data provided by your device.
  • Feedback: Comments, reviews, ratings, and responses to customer surveys or support tickets.
  • Social Media Information: User profiles, posts, and interactions from social media platforms when you choose to connect them with our services.
  • Product Information: Data related to the products you view, search for, or purchase on our platform.

We collect this data through direct user input, automated tracking technologies, and information provided by third parties, always in compliance with privacy regulations.

Cookies

Our website uses cookies to enhance your browsing experience and provide valuable insights for service improvement:

  • Strictly Necessary Cookies: These ensure basic functionalities like login, session management, and security.
  • Preference Cookies: Tailored settings and preferences saved for a personalized user experience.
  • Analytics Cookies: Used to collect aggregated data on website usage, enabling us to enhance our services.

Users have the option to manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or relevant regulatory bodies. Once the data’s purpose is fulfilled, we securely delete or anonymize the information.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Encryption: We employ encryption protocols for secure data transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have access controls in place, limiting data access only to authorized personnel.

Children’s Privacy

Our services are not directed at children under 18 years of age, and we do not knowingly collect personal information from such individuals.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access and Rectification: The right to access and request corrections or updates to your personal information.
  • Erasure and Restriction: Requesting the deletion or restriction of processing for your data.
  • Data Portability: Obtaining a copy of your data in a structured, commonly used format.
  • Objection and Non-Discrimination: Objecting to the processing of your data and being free from discriminatory actions.
  • Appeals/Complaints: Filing complaints with relevant supervisory authorities or exercising your rights through official channels.

To exercise these rights or for data-related inquiries, please contact our privacy team at [email protected] or via postal mail to the address provided on our website.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or feedback, please reach out to our dedicated privacy team at:

Email: [email protected]
Postal Address: [Provide address]